We are anxious about every shopping experience that our customer makes and so we struggle hard to keep up our services at par with your satisfaction level. Before unexpected happening of your unsatisfied online shopping of product we request you to please understand the process and be-conscious before shopping.
Utsav Ethnic request you to be extra alert if the outer packing is damaged or tampered with, do verify the items quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery and also lodge proper complain with local courier office.
In case you want to cancel your order placed with us, kindly call us and inform us about the same. We will be able to cancel the order only if it has not been processed. On cancellation of the order which has been already shipped , shipping charges will be deducted from the paid amount
For customer satisfaction we allow the returns without any question. If product doesn’t meet the customer’s expectation we happily accept your returned products. However they should be unused, unwashed with all original tags and with original packaging and invoice. You Can not return the stitched and discounted product in any case. Product should be returned to our return address within 15 days from the date of delivered order to customer.
Our courier agent will contact you maximum 3 times for delivery, if the courier agent anyhow couldn’t contact you, due to the reasons like, house found locked, wrong or incomplete address or unclaimed or refused delivery, the customer is subject to pay Rs.200 i.e restocking fee on the merchandise plus the actual shipping charges incurred by us to send and return back the shipment..
In case of single or multiple products ordered, if delivery is not possible for certain product, customer will be requested to select alternate item or if customer don’t want to do so, then they will be refunded ASAP against the not delivered products along with their shipping charges.
there may be minor variation in color of the actual product from the displayed image in website. The variation in color depends on the different monitor used, setting and lighting condition during modeling photography. The products have a tendency to reflect different shades of a color under different lights used for photography. The item color depicted should only be used as an approximate guide.
We wish that customer understands this and keep in mind all these things about color variation while ordering.
when we received the product back to our warehouse, it will be sent for quality checking. Refund process will be initiated, Once our quality checker team found that product is unused, unwashed, undamaged and with original packaging. The amount of the product will be credited to your account. Please Note that Shipping charges and COD charges you paid are not refundable in any case. The refund process will completed within 24 hrs from the time of refund initiation. You can use your credit to order a replacement or exchange or even for a future purchase.
In exceptional cases like product out of stock, Refund will be given to direct your bank account. For that refund process will initiate within 7 working days, and then it will take more 7 to 10 days to complete the refund process as it depends on different banks.